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ccdet@uwosh.edu
Resources
Both classroom-style (topical) trainings and video-based (experiential) trainings are appropriate for audiences regulated by the Division of Quality Assurance. CCDET offers train-the-trainer workshops throughout the year to introduce providers to the material and offer training tips and resources.
Click here to check for upcoming CCDET Train the Trainer Workshops
CLASSROOM STYLE TOPICAL TRAINING MATERIALS
The classroom style training materials in the 3 categories below offer useful skills to both caregivers and managers. Each training includes a Facilitator Guide with trainer instructions, a student Participant Guide, and a PowerPoint presentation which can be completed with 45 minutes to 2 hours. Click the + next to each category to view the intended audience, training goals, and to access the materials.
KEYS TO PROFESSIONAL CAREGIVING
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Intended Audience: All Staff Goals: Build communication skills, gain or refresh knowledge, and foster teamwork. |
| 5 Steps to Professional Success: Dos and don’ts in the workplace A guide to professionalism in the workplace for caregivers. Facilitator Guide Participant Guide PPT Assertiveness Training: Let Your Voice Be Heard: Improve your communication skills for better outcomes Caregivers learn to communicate in an assertive way, rather than passive or aggressive. Facilitator Guide Participant Guide PPT Passive Clip Aggressive Clip Assertive Clip (.wmv files, use Windows Media Player) Passive Clip Aggressive Clip Assertive Clip (.mp4 files, use Quick Time Player)If the videos are not playable using the .wmv files or you use a Mac computer, please use the .mp4 files. These files require Quick Time (which can be installed on Macs or PCs). A free download is available from Apple at http://www.apple.com/quicktime/download/ Caregivers are Key to Preventing Misconduct: Knowledge, Empathy & Your Awareness are KEY Dementia and Alzheimer’s Disease: The Basics: An overview of symptoms and science Fire Safety and Emergency Procedures: Including mandatory evacuation drills Honoring Resident & Client Rights: Effective techniques for all individuals served by DQA regulated providers Infection Prevention and Control: Hand hygiene and other preventative measures
This one-hour module focuses on hand hygiene and is a required or suggested continuing education topic for most DQA-regulated facilities. Facilitator Guide Participant Guide PPT Mental Health & Wellness in the Workplace: Action Steps for Employers & Employees
This course is designed to assist both employers and employees to thrive in a workplace that supports mental health and wellness.
Professional Boundaries for Caregivers Maintain a positive and helpful relationship with clients T.E.A.M. Talk: Communicating with Style: Team-building exercises strengthen staff collaboration |
RESPONDING TO CHALLENGING SITUATIONS
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Intended Audience: All Staff Goals: Increase awareness, learn de-escalation techniques and reduce stress. |
| Addressing Substance Use Disorder and Medication Diversion: Know the signs and symptoms Increase awareness of substance use disorder and learn best practices for preventing medication diversion. Facilitator Guide Participant Guide PPT Handout Compassionate Care and Communication Techniques: Balance the give and take of caregiving Compassion Fatigue in Caregiving: Take care of yourself to take care of others Managing Crisis Situations in Dementia Care: Pause, Assess, Respond Person-Centered Approaches to Dementia Behaviors: Including de-escalation techniques (formerly Responding to Challenging Situations) Stress Reduction and Relaxation Techniques: Identify stressors and practice calming techniques |
SUPPORTING THE PROFESSIONAL CAREGIVER
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Intended Audience: Supervisors and Managers Goals: Improve communication, encourage teamwork and mentor performance. |
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Coaching Professional Boundaries for Caregivers: Help caregivers maintain positive client relationships Coaching T.E.A.M. Talk: Communicating with Style: Encourage cooperation & teamwork Providing Effective Feedback: Mentoring for improved performance |
VIDEO-BASED EXPERIENTIAL TRAINING MATERIALS
The video-based training materials include a Training Guide with trainer instructions for the use of the videos, as well as student handouts; each video can be completed in 45 to 60 minutes. Click the + below to view the misconduct prevention video series.
Video Based Prevention Series
This video series includes six scenarios of abuse, neglect or misappropriation of property. Each scenario has its own Training Guide, which provides all the materials you need to get started. This training may be used for new employees, to fulfill on-going training needs, or to address a specific incident. In addition, the training can be used to train one caregiver, a group of caregivers, as a stand-alone training, or as one piece of a larger training.
Individual trainings take approximately 45 minutes to complete, including a 10-minute follow-up session with the supervisor. Group trainings take approximately 60 minutes to complete. The Training Guides provide step by step instructions and copies of all the handouts you will need for each scenario.
Paula Plummer
Paula Plummer Video Training Guide
Pamela Pinkston
Pamela Pinkston Video Training Guide
Bo Butterfield
Bo Butterfield Video Training Guide
Barbara Blue
Barbara Blue Video Training Guide
Rosa Rosario
Rosa Rosario Video Training Guide
Edgar Evergreen
Edgar Evergreen Video Training Guide
NOTE: Permission is granted to reproduce these training materials with proper attribution for internal use within healthcare organizations or government agencies at no cost to the training participants. Other reproduction is prohibited without written permission from UW Oshkosh CCDET. All rights are reserved. For information on reproducing these materials, please contact UW Oshkosh CCDET at caregiver@uwosh.edu.