Both classroom-style (topical) trainings and video-based (experiential) trainings are appropriate for audiences regulated by the Division of Quality Assurance. CCDET offers train-the-trainer workshops throughout the year to introduce providers to the material and offer training tips and resources.
CLASSROOM STYLE TOPICAL TRAINING MATERIALS
The classroom style training materials in the 3 categories below offer useful skills to both caregivers and managers. Each training includes a Facilitator Guide with trainer instructions, a student Participant Guide, and a PowerPoint presentation which can be completed with 45 minutes to 2 hours. Click the + next to each category to view the intended audience, training goals, and to access the materials.
KEYS TO PROFESSIONAL CAREGIVING
Intended Audience: All Staff
Goals: Build communication skills, gain or refresh knowledge, and foster teamwork.
Assertiveness Training: Let Your Voice Be Heard: Improve your communication skills for better outcomes Caregivers learn to communicate in an assertive way, rather than passive or aggressive.
Caregivers are Key to Preventing Misconduct: Knowledge, Empathy & Your Awareness are KEY
Dementia and Alzheimer’s Disease: The Basics: An overview of symptoms and science
Fear of Retaliation: From a client, family member and caregiver perspective
Fire Safety and Emergency Procedures: Including mandatory evacuation drills
Honoring Resident Rights: Effective techniques for DQA regulated providers
Professional Boundaries for Caregivers Maintain a positive and helpful relationship with clients
Standard Precautions: Hand hygiene and other preventative measures
T.E.A.M. Talk: Communicating with Style: Team-building exercises strengthen staff collaboration
RESPONDING TO CHALLENGING SITUATIONS
Intended Audience: All Staff
Goals: Increase awareness, learn de-escalation techniques and reduce stress.
|Addressing Substance Use Disorder and Medication Diversion: Know the signs and symptoms
Increase awareness of substance use disorder and learn best practices for preventing medication diversion.
Facilitator Guide Participant Guide PPT Handout
Compassionate Care and Communication Techniques: Balance the give and take of caregiving
Compassion Fatigue in Caregiving: Take care of yourself to take care of others
Managing Crisis Situations in Dementia Care: Pause, Assess, Respond
Responding to Challenging Situations: Including de-escalation techniques
Stress Reduction and Relaxation Techniques: Identify stressors and practice calming techniques
SUPPORTING THE PROFESSIONAL CAREGIVER
Intended Audience: Supervisors and Managers
Goals: Improve communication, encourage teamwork and mentor performance.
|Coaching Professional Boundaries for Caregivers: Help caregivers maintain positive client relationships
Supervisors learn skills to help caregivers stay “in bounds.”
Facilitator Guide Participant Guide PPT
Coaching T.E.A.M. Talk: Communicating with Style: Encourage cooperation & teamwork
Providing Effective Feedback: Mentoring for improved performance
VIDEO-BASED EXPERIENTIAL TRAINING MATERIALS
The video-based training materials include a Training Guide with trainer instructions for the use of the videos, as well as student handouts; each video can be completed in 45 to 60 minutes. Click the + below to view the misconduct prevention video series.
Video Based Prevention Series
This video series includes six scenarios of abuse, neglect or misappropriation of property. Each scenario has its own Training Guide, which provides all the materials you need to get started. This training may be used for new employees, to fulfill on-going training needs, or to address a specific incident. In addition, the training can be used to train one caregiver, a group of caregivers, as a stand-alone training, or as one piece of a larger training.
Individual trainings take approximately 45 minutes to complete, including a 10-minute follow-up session with the supervisor. Group trainings take approximately 60 minutes to complete. The Training Guides provide step by step instructions and copies of all the handouts you will need for each scenario.
Paula Plummer Video Training Guide
Pamela Pinkston Video Training Guide
Bo Butterfield Video Training Guide
Barbara Blue Video Training Guide
Rosa Rosario Video Training Guide
Edgar Evergreen Video Training Guide
NOTE: Permission is granted to reproduce these training materials with proper attribution for internal use within healthcare organizations or government agencies at no cost to the training participants. Other reproduction is prohibited without written permission from UW Oshkosh CCDET. All rights are reserved. For information on reproducing these materials, please contact UW Oshkosh CCDET at firstname.lastname@example.org.