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Titan Continuous Improvement

Titan Continuous Improvement is a Chancellor’s initiative for improving policies, processes and procedures at UW Oshkosh. A handful of processes were identified by the UW Oshkosh leadership, and the campus community is also invited to request a project.


Purpose Statement

Intentionally change for the better, using a set of proven quality and customer focused tools to enable our staff and faculty to improve their work lives by reducing waste, streamlining processes and maximizing the effective and efficient use of our resources.


Titan Continuous Improvement (T.C.I.) Guiding Principles

  1. Continuous improvement shall do no harm.
  2. “Respect for People” is a core belief.
  3. No one will be unemployed as a result of continuous improvement.
  4. There is a “no-blame” policy on the team and endorsed by University leaders.
  5. Rapid Improvement is a concentrated event for process improvement.
  6. A Rapid Improvement event promotes human creativity and innovation and reduces waste.
  7. It takes daily practice to work toward proficiency in continuous improvement practices.
  8. T.C.I. requires attention and maintenance to keep it alive and healthy.
  9. T.C.I. is a focused effort for improvement that requires outcomes to be non-zero-sum in order to be considered an improvement.*

*In non-zero-sum projects, one person’s gain needn’t be bad news for the other(s). Indeed, in highly non-zero-sum projects the peoples’ interests overlap entirely.


Titan Continuous Improvement Team

Current Projects

  • Travel Expense Reimbursement (TER)
  • Hiring Process
  • E-forms


Forms and Evaluation Documents

Project Documentation

Mark Clements

Director of Information Services

Division of Information Technology

About Mark

Mark is the director of Information Services in the Department of Information Technology where he currently leads the enterprise applications team and is the campus information security officer.

He joined UW Oshkosh in 2011 after 14 years in technical and leadership roles at UW-Platteville. He has an MBA with an emphasis in IT Leadership, is a Certified Information Systems Security Professional and has earned multiple certifications in IT Service Management and in Lean Government.

Kaye Krueger

Interim Director of Advising

Division of Lifelong Learning and Community Engagement

About Kaye

Kaye joined UW Oshkosh in February 2015. Kaye has a MA in Higher Education Counseling and a BS in Management with an emphasis in Total Quality Management.

She started her career at OshKosh B’Gosh. While at OshKosh B’Gosh she was the Manager of Activity-Based Management. In that role she was responsible for over-seeing the documentation of all processes in the organization, leading process improvement teams, and using the process data for cost modeling.

After leaving OshKosh B’Gosh she joined the Wisconsin Manufacturing Extension Partnership where she taught lean to small and mid-sized manufacturers. She then went to Fox Valley Technical College where she taught Lean and Six Sigma classes as part of the Applied Engineering Technologies Associate Degree.

Kate McQuillan

Special Assistant to the Chancellor

Office of the Chancellor

About Kate

Kate joined UW Oshkosh in December 2010 and currently works in the Department of Human Resources as an Organizational Development and Training Program Manager. Her background includes 13 years in the private sector in operations support management, 10 years volunteer work for a small non-profit and a short stint in local government. She has a bachelor’s degree in Organizational Communication from Ohio State and a master’s degree in Public Administration from UW Oshkosh. She recently received a Certificate in Lean Government from Fox Valley Technical College.



800 Algoma Boulevard

Oshkosh, WI 54901 Call

(920) 424-0200