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Answers to your frequently asked questions.

How can I make a payment?

We accept the following payment methods:

  • Discover
  • Mastercard
  • Visa

For the quickest response, please contact our office by email ( to have a secure payment link sent to you.

Full payment is due by June 15, 2022

What is the Cancellation/Refund Policy?

One-night deposit payments for reservations are 100% non-refundable (7-day grace period).

All payments (past the deposit) are 100% non-refundable after 6 months from the date of that payment.

If cancelling all or part of your reservation after June 15, 2022, you will receive a refund less the deposit fee per room.

Reservations become 100% non-refundable after July 15, 2022.

What is the No Show Policy?

You will be considered a “no-show” if you do not arrive by 12pm (noon) CDT on the day following your scheduled arrival date, as printed on your confirmation.

If you have not made arrangements with Guest Reservations by this time, your reservation will be cancelled and you will not receive a refund.

What is provided in my lodging room?
Non-A/C & A/C Rooms
  • Two twin beds with sheets and blankets
  • Two pillows with pillowcases
  • Four towels, two washcloths, two bars of soap and two drinking cups
  • We are not able to provide cots or addition beds
Suite Style Rooms
  • Four twin beds with sheets and blankets
  • Four pillows with pillowcases
  • Eight towels, four washcloths, four bars of soap and four drinking cups
  • We are not able to provide cots or addition beds
What time can I get into my room?

Check-in begins at 4pm CDT

  • If your room is ready prior to this time you will be allowed to check-in early.


How do I check in?

You must check in at Guest Reservation, located in the Gruenhagen Conference Center at:

208 Osceola Street
Oshkosh, WI 54901

What time is check-out?
  • Before noon
  • If you do not check out by noon, you will be charged for another night’s stay
What if I want to extend my stay once I’ve arrived?
  • Go to Guest Reservations before noon on your scheduled departure day
  • We will do everything possible to honor your request
Is there maid service for my room once I’ve checked in?
  • No, you are responsible for washing your own linen and towels
Are the rooms air-conditioned?
  • In Taylor & Fletcher Hall, all rooms are air-conditioned.  Also, there are a limited number of air-conditioned rooms in Gruenhagen Conference Center.
  • In all other buildings, there is no air-conditioning, so please bring a fan.
Can I bring an air conditioner?
  • No; if you bring one, you cannot install it
  • Feel free to bring a fan
Are there alarm clocks in the room?
  • No, but you can ask your front desk to give you a wake up call or knock
Can I smoke in my room?
  • No, all campus buildings are smoke-free; this includes vaping
  • You need to be 25 feet away from all building entrances when you smoke
What are the bathrooms like?
  • Community-style bathrooms
  • Not all floors have male and female bathrooms
  • Most female bathrooms are locked for safety reasons; you will need to get a key from the front desk when you check in
  • Please let us know if you have a medical condition that requires you to be near a bathroom, prior to your arrival on campus
Is there an elevator in each hall?
  • No, only the Gruenhagen Conference Center, Fletcher Hall, Scott Hall, and Taylor Hall have elevators
  • If you are unable to walk up stairs for a medical reason, please let Guest Reservations know when you make your reservation and prior to your arrival
Is there anything I should bring?
  • Hangers
  • Blanket
  • Fan
  • Alarm Clock
  • Shampoo
  • Body wash/bar soap
Where can I park?
  • Any university lot
  • DO NOT park in specially reserved or handicapped spaces
  • Parking on Oshkosh streets overnight is not permitted
How do I get to the air field?
  • Directions

Take High Avenue
Turn right onto Wisconsin Street
Once over the bridge, Wisconsin St. becomes Ohio Street
Turn right onto South Park
Turn left onto Koeller/Poberezny Rd
EAA will be on your left

  • A shuttle bus is also available

Round-trip – $5
Unlimited pass for the week – $30

More shuttle info here:

Where can I eat?

Please see our dining information from 2021 in our Amenities tab:


Is there computer access available?
  • There are computers available in Guest Reservations 24 hours a day
  • If there are people waiting to get onto a computer, there will be a 15 minute time limit
Is there a fitness facility on campus that I can utilize?
  • The Student Recreation & Wellness Center is open during the summer 8 a.m. – 8 p.m., Monday – Friday, (closed on the weekend).  For further facility information please check
  • Passes are available for purchase at the GCC front desk for $10 per day.
Are pets allowed?
  • No, except for service animals
  • Please let us know about a service animal ahead of time so we can make arrangements
How do I get to the university?
  • It is recommended to use MapQuest, Google Maps, etc. to get to our location.  Our address is:

208 Osceola Street
Oshkosh, WI 54901