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Answers to your frequently asked questions.

How can I make a payment?

We accept the following payment methods:

  • Discover
  • Mastercard
  • Visa
  • Checks
    • Send to: Gruenhagen Conference Center

      208 Osceola Street
      Oshkosh, WI 54901
      Attention:  EAA AirVenture Guest Reservations Office

All prices are in United States dollars.

For the quickest response, please contact our office by email ( to have a secure payment link sent to you.

Full payment is due by June 14, 2023

You are not able to transfer funds from one year to another. We are not able to move a deposit to a different year.

What is the Cancellation/Refund Policy?

One-night deposit payments for reservations are 100% non-refundable (7-day grace period).

All payments (past the deposit) are 100% non-refundable after 6 months from the date of that payment.

If cancelling all or part of your reservation after June 14, 2023, you will receive a refund less the deposit fee per room.

Reservations become 100% non-refundable after July 14, 2023.

You are not able to move deposits or payments forward to a different year.

What is the No Show Policy?

You will be considered a “no-show” if you do not arrive by 12pm (noon) CDT on the day following your scheduled arrival date, as printed on your confirmation.

If you have not made arrangements with Guest Reservations by this time, your reservation will be cancelled and you will not receive a refund.

What is provided in my lodging room?
Non-A/C & A/C Rooms
  • Two twin beds with sheets and blankets
  • Two pillows with pillowcases
  • Four towels, two washcloths, and soap
  • We are not able to provide cots or addition beds
Suite Style Rooms
  • Four twin beds with sheets and blankets
  • Four pillows with pillowcases
  • Eight towels, four washcloths, and liquid soap
  • We are not able to provide cots or addition beds
What time can I get into my room?

Check-in begins at 4:00PM CDT

Guests are able to check-in anytime after 4pm, as our Guest Reservation Center will be open 24 hours during EAA. 

How do I check in?

You must check in at Guest Reservations, located in the Gruenhagen Conference Center at:

208 Osceola Street
Oshkosh, WI 54901

Check-In begins at 4:00PM.

What time is check-out?
  • Before noon
  • If you do not check out by noon, you will be charged for another night’s stay
What if I want to extend my stay once I’ve arrived?
  • Go to Guest Reservations before noon on your scheduled departure day
  • We will do everything possible to honor your request
Is there maid service for my room once I’ve checked in?
  • No, you are responsible for washing your own linen and towels
  • No extra towels or linen will be provided to guests during their stay
Are the rooms air-conditioned?
  • In Taylor Hall, Fletcher Hall, North GCC & Horizon Village, all rooms are air-conditioned.  
  • In all other buildings, there is no air-conditioning, so please bring a fan.
Can I bring an air conditioner?
  • No; if you bring one, you cannot install it
  • Feel free to bring a fan
Are there alarm clocks in the room?
  • No, you are able to bring your own
Can I smoke in my room?
  • No, all campus buildings are smoke-free; this includes vaping
  • You need to be 25 feet away from all building entrances when you smoke
What are the bathrooms like?
  • Community-style bathrooms
  • Not all floors have male and female bathrooms. Follow signage to determine if the bathroom on your floor is available to you.
  • Please let us know if you have a medical condition that requires you to be near a bathroom, prior to your arrival on campus
Is there an elevator in each hall?
  • No, only the Gruenhagen Conference Center, Fletcher Hall, Scott Hall, Taylor Hall and Horizon Village have elevators
  • If you are unable to walk up stairs for a medical reason, please let Guest Reservations know when you make your reservation and prior to your arrival
Is there anything I should bring?
  • Fan
  • Blanket
  • Hangers
  • Alarm Clock
  • Shampoo/conditioner
  • Body wash/bar soap
  • American currency
  • Mini-fridge
  • Microwave
Where can I park?
  • To better serve our community and enhance public safety on campus, Parking Services is requiring all those parking for AirVenture to purchase a parking permit. This permit will be available on our website: at the rate of $5USD/day.
  • You will be asked to enter your vehicle’s license plate, make, and color. This information must be filled out prior to parking on campus.
  • If you have a rental, you can purchase this permit after you have the rental. Your permit will be valid in any lot adjacent to a resident hall. Please be aware that any vehicle that is not registered will be fined/ticketed. Please take note that your permit will NOT be valid in the High Avenue Parking Ramp. This area will be reserved for those paying to use the UW Oshkosh Park and Ride to AirVenture.
  • Please contact Parking Services directly with any questions, comments or concerns related to this change.
    Email: Phone Number: 920-424-4455
How do I get to the university?
  • It is recommended to use Apple Maps, Google Maps, etc. to get to our location.  
  • Our address is:

    208 Osceola Street
    Oshkosh, WI 54901

How do I get to the air field?
  • Directions

Take High Avenue
Turn right onto Wisconsin Street
Once over the bridge, Wisconsin St. becomes Ohio Street
Turn right onto South Park
Turn left onto Koeller/Poberezny Rd
EAA will be on your left

  • A shuttle bus is also available

Round-trip – $5USD
Unlimited pass for the week – $30USD

More shuttle info here:

Where can I eat?

Please see our dining information from 2022 in our Amenities tab:

Is there computer access available?
  • There are computers available near the Guest Reservations area 24 hours a day
  • If there are people waiting to get onto a computer, there will be a 15 minute time limit
Is there a fitness facility on campus that I can utilize?
  • The Student Recreation & Wellness Center is open during the summer 8 a.m. – 8 p.m., Monday – Friday, (closed on the weekend).  For further facility information please check
  • Passes are available for purchase at the GCC front desk for $10USD per day.
Are pets allowed?
  • No, pets are not allowed
  • Service animals are permitted
  • Please let us know about service animals in advance so we can make arrangements
Am I allowed to send mail or packages to the University?
  • No, we do not accept packages or mail during EAA AirVenture for guests. All packages arriving on campus will be refused & returned to sender. It will be the responsibility of the individual to determine how to proceed with item retrieval/refunds. We do not have the ability to track your individual mail as mail/parcel delivery not controlled by the University.
  • We recommend shipping items to the local UPS Store in Oshkosh, WI as an alternative option. The phone number for the Oshkosh store is 920-231-1623. You may e-mail them at