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How to Access Technology Support

helpdesk@uwosh.edu

The Help Desk is always your first, best place to contact to access technical support.

Email: helpdesk@uwosh.edu
Call from On-Campus: 3020
Call from Off-Campus: 920-424-3020

Primary Location: Dempsey 207
Hours: 7:30am to 4:30pm Monday-Friday

Additional Locations: Clow C010, Halsey 259a
Hours during each 14-week semester: 7:30am to 9:00pm Monday-Thursday, 7:30am to 4:30pm Friday

Assistance can also be found at the general access computer labs: Clow C014, Halsey 101, Sage 1208, Swart 229

kb.uwosh.edu

The KnowledgeBase works much like Google and other search engines. Just type your question and we’ll find the best fit. You can also filter by standard topics or audiences. There are over 800 articles covering support of all aspects of campus technology.

uwosh.edu/it

The IT website provides information on classrooms, computer labs, projects, and quick access to self-service options.

Major project updates are provided monthly. The entire campus project portfolio is also available, so you can see what we’re working on. Maybe it’s what you need.

Canvas Support

Internal App Help

  • Canvas support is available from within the app, 24 x 7, 365
  • You can chat, email, or call
  • You may also find solutions at kb.uwosh.edu, the campus KnowledgeBase

Help Desk

  • Urgent problems, call 424-3020
  • Less urgent, email helpdesk@uwosh.edu
  • A ticket will be created, you’ll receive an automated email and a Canvas admin will be contacted

Pedagogical Support

  • For questions on how to best use a tool in your course, contact idteam@uwosh.edu
  • Training course information can be found on the CETL website
Service Catalog

The IT Service Catalog lists all services offered on campus and how to access them.

Popular and New services are listed for easy access. You can search through all the services
A-Z or search by nine categories:

Consultation
Login Accounts
Purchasing Quotes

Security
Software
Technology Support (Hardware)

Training
Telephones
Videoconferencing

You can also access the Campus Service Agreement.

File Storage Options

From most secure to least

Office 365
• Share on and off campus
• Sensitive information is ok

U: and S:
• Personal and Department server folders

Google
• Share with campus colleagues
• Not for sensitive information

C: and USB
• Not recommended since no back up and lower security

Video Conference Options

Collaborate Ultra
• Easy to setup and use
• Open to all UW System users

Skype
• Difficult to schedule for UW Oshkosh right now
• Used by access campuses

Google Hangouts
• Best for on-campus (video)chats