Computer Configuration Standards

These standards include:

  • Computer Configuration Standards
  • Fully supported computer hardware
  • Mobile devices
  • Recommended Windows hardware
  • Recommended Mac hardware

Computer Configuration Standards

Minimum Hardware

  • 4-core processor or better
  • 8 gigabytes of memory (RAM)
    • 16 gigabytes if non-upgradable (Apple computers)
  • 256 gigabyte solid state drive
  • Ethernet port or purchase of adapter to allow connectivity with wired campus network

Warranty

  • 4-year warranty for desktops
  • 3-year warranty for laptops
  • Extended and/or accidental damage is an option on most computers
  • Campus IT will only support the native Operating System on a computer
  • Campus IT provides no support for dual-boot machines
  • Campus IT provides limited support for Desktop Virtualization Software
  • Licensing costs will apply for using non-native Operating Systems and Desktop Virtualization software

Fully supported computer hardware

Windows Hardware

  • HP provides support and drivers for G1 machines and higher. IT will support a HP computer that they provide support and drivers for.
  • Must be imageable through normal Campus IT procedures.
  • Partial support for machines older than HP EliteDesk 800 G1 desktop computers or the HP EliteBook 8xx G1 laptop computers, limited to availability of drivers.
    • As of February 27, 2018, the HP Elite 8200/8300 desktop computers and HP EliteBook 8560p/8570p notebook computers are the oldest imageable computers
  • IT recommends the purchase of a solid state drive (SSD) for any machine that

Mac Hardware

Linux

  • Campus IT provides support for Linux in the Linux Lab and in the Halsey Teaching Lab
  • IT will assist with installing a Linux operating system on a virtual machine (VM)
    • A license for VMware Workstation (PC) or VMware Fusion (Mac) is required to run a VM

Mobile Devices

  • iOS and Android OS devices can be configured to access UW Oshkosh email and WiFi
  • Tech support beyond general troubleshooting and email connection must come from the vendor
  • Devices running Chrome OS are considered mobile devices
    • Campus IT provides the same level of support for Chromebooks and Chrome OS as iOS and Android OS device

Monitors

  • Minimum new purchase of 20″ LED
  • HP monitors come with a three (3) year warranty
    • Campus IT will work with the vendor on the user’s behalf
  • Monitors cannot be repaired outside of warranty and must be replaced

Printers

  • All new printers and copiers must be placed on a Managed Print Services contract
  • Existing printers, if possible, will be enrolled in a Managed Print Services contract
    • If the printer cannot be enrolled due to defect, the department will be responsible for repairs prior to device enrollment
    • If the printer cannot be enrolled due to age, it will no longer be supported and must be replaced or removed from service
  • Local printers (devices that are only connected to one computer) will not be supported
    • Exceptions for specialized printers will be reviewed by the CIO under special circumstances.  Example:  color printer in specialized Art Department Lab.
  • Recommendations for new printers
  • Document showing New and Existing printers and their cost

Recommended Hardware

Windows Desktop Configuration

Dell OptiPlex 5070 Micro

  • Processor: Intel Core i5 6-core 2.2GHz – 3.7GHz
  • Memory: 8GB
  • Storage: 256GB SSD
  • Ports: 5 USB ports (1x USB-C, 5x USB 3), 2 Display Port ports and 1 VGA port
  • Connectivity: Gigabit Ethernet, 802.11ac Wi-Fi and Bluetooth
  • Optical Drive: No optical drive
  • Warranty: 4-year

Windows Laptop Configuration

Dell Latitude 5400

  • Processor: Intel Core i5 4-core 1.6GHz
  • Memory: 8GB
  • Storage: 256GB SSD
  • Ports: 4 USB ports (1x USB-C, 3x USB 3.1), 1 HDMI ports
  • Connectivity: Gigabit Ethernet, 802.11ac Wi-Fi and Bluetooth
  • Optical Drive: No optical drive
  • Display: 14″
  • Warranty: 3-year includes accidental damage protection

Apple Desktop Configuration

iMac

  • Processor: Intel Core i5 6-core 3.0GHz
  • Memory: 16GB
  • Storage: 256GB SSD (21.5″) or 512GB (27″)
  • Ports: 4 USB 3 ports, 2 Thunderbolt 3 (USB-C) and SDXC card slot
  • Connectivity: Gigabit Ethernet, 802.11ac Wi-Fi and Bluetooth
  • Optical Drive: No optical drive
  • Display: 21.5″ 4k or 27″ 5k
  • Warranty: 3-year

Apple Laptop Configuration

MacBook Pro

  • Processor: Intel Core i5 4-core 1.6GHz
  • Memory: 16GB
  • Storage: 256GB SSD
  • Ports: 2 Thunderbolt 3 (USB-C)
  • Connectivity: 802.11ac Wi-Fi and Bluetooth
  • Optical Drive: No optical drive
  • Display: 13″
  • Battery: Up to 10-hours
  • Warranty: 3-year

Get Help

(920) 424-3020

helpdesk@uwosh.edu

Dempsey 207

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