IT Restructuring Recommendations - Information Technology
Select Page

IT Restructuring Recommendations

As recommendations are made, IT will add them to this page in hopes of keeping all three campuses informed. Progress being made on workstation and printer upgrades can be seen under the Resources to the left. If you have additional questions, use the contact information on the left of the screen or this web form – https://uwosh.edu/it/contact-us/.

Network

Wired networking will be setup so that each access campus “looks” like any other building on the Oshkosh campus. – DONE

Wireless networking will be setup to use either EduRoam or an Oshkosh SSID by the start of the fall semester. – DONE

STATUS: Wired networks are connected and running at 2GB speed. Wireless networking on existing and new Titan Wifi network.

Email and Calendaring

All three campuses will be on one, single, unified email and calendaring platform based on Office 365 and hosted by Oshkosh IT by  September 1, 2019.  

UW System Central IT has assigned a project manager and will help with transferring access campus accounts to the Oshkosh system. This will include transfer of all email, calendar, contact, and file data. This is scheduled for July 2019.

Like the other comprehensives, Oshkosh will retain access to Google Drive and Apps other than email and calendar. 

STATUS: Recommendation accepted, planning in progress. Oshkosh campus migration from Google to Outlook is in progress. Fox Cities and Fond du Lac campus migration to the UW Oshkosh Outlook is scheduled for the week of July 22, 2019.

OTHER QUESTIONS & ANSWERS

  1. When will I get my UW Oshkosh NetID? All employees with contracts as of July 1, 2019 have their UW Oshkosh NetIDs. If you do not yet have a contract, you will not yet have a UW Oshkosh NetID. 
  2. What will my email address be? The current Oshkosh standard for accounts is Last Name plus First Initial. The first Jane Smith would be smithj@uwosh.edu. The second Jane Smith or John Smith would have to have a middle initial added. Because of that variability, we can’t tell you at this time what your email address or NetID username will be. However, you can search the UW Oshkosh Online Directory for that information.
  3. How long will I have access to my uwc.edu email address? The uwc.edu accounts will remain active until September 30, 2019. A forward to the uwosh.edu account will be provided and maintained on your uwc.edu account until June 30, 2020.
  4. When will the migration happen? We are planning start the migration for the week of July 22. We will keep you informed.
Computer Management

Campus standards for hardware and software at the access campuses will be the same as it is on the Oshkosh campus. Campus standards will be followed for all new purchases. Exceptions will need to be made for existing non-compliant computers and printers, as there is no funding to cover the need. 

From the data we have access to there are 39 computers on the Fond du Lac campus and 61 on the Fox Valley campus that do not meet current Oshkosh standards. They are older than our current oldest supported model. Replacing all of these computers would cost approximately $100,000. Since there is no funding to replace the computers, we will purchase solid state hard drives to improve the operation and extend the lifespan of the computers. 

Windows computers will be managed by the Oshkosh SCCM system and Apple computers will be managed by the Oshkosh MSC system. The default on all computers is that the user does not have administrator privileges but can request an annual exception by contacting the Help Desk. The standard Oshkosh image of software will be provided. Additional software can be installed using SCCM or MSC. Software that is not available through SCCM or MSC may be requested through the Help Desk but will require proof of current license and may require departmental funding if no licenses are available. 

Replacement computers will need to be budgeted and paid for by each department in the future, starting with a quote request to the Help Desk. 

STATUS: Recommendation accepted, implementation is in progress. A diagram of the workstation migration plan and a list of areas that have been upgraded are available in the Additional Information menu.

Help Desk

Help Desk (tier 1) service via phone and email will be provided to all three campuses from the current Oshkosh Help Desk. On-site (tier 1) service will be provided at all three campuses and coordinated by the Oshkosh campus Help Desk manager. Coordination of work on reported issues will occur through use of FootPrints, service desk software, Slack, communication channel software, and phone. 

  • The primary phone number for assistance will be 920-424-3020 for all three campuses. 
  • The primary email for assistance will be helpdesk@uwosh.edu for all three campuses. 
  • On-site locations for walk-in assistance will vary at each campus: 
    • Fond du Lac  TBD in consultation between local campus administration, UW Oshkosh IT, and the SPR committee 
    • Fox Valley – TBD in consultation between local campus administration, UW Oshkosh IT, and the SPR committee 
    • Oshkosh – Dempsey 207, Clow C010, Halsey 259a, Polk 5

Additional recommendations propose keeping the current CASE and ATS staff as part of Tier 2 and 3 support.

STATUS: Recommendation accepted. Fond du Lac and Fox Cities staff have been trained on FootPrints, the UW Oshkosh service desk system. Transition has been discussed with CITS. If you computer has a UW Oshkosh tag on it, please contact the UW Oshkosh Help Desk for assistance. If it has a CITS tag on it, please contact CITS.

All three campuses are using the Oshkosh Help Desk as of July 1, 2019.

Phone and email service is available Monday through Thursday from 7:30am to 10:00pm and Friday from 7:30am to 4:30pm. Walk-in service at UW Oshkosh is available Monday through Friday from 7:30am to 4:30pm.

Printing

Oshkosh’s print management system is Pharos. We will need to migrate Fond du Lac and Fox Valley printers that are connected to PaperCut to Pharos instead. They are similar systems. We also need to work out the use of ID cards for printing and student print limits. Ideally, we would provide all students with the current Oshkosh limits as student printing is fully supported by Student Technology Fee funding.

Ideally, all network printers will be put under the current Oshkosh Managed Print Services contract for toner and repair service. Similar to computer hardware, printer replacement will need to be funded by individual departments, except for printers in student general access computer labs, which will be covered by Student Technology Fee funding.

STATUS: Recommendation being drafted, though transition from PaperCut to Pharos has begun. Since we are still supporting direct print service, without having to login and release the print job, you should see no difference from the past system.

Classroom Support

Both access campuses have very good on-site classroom support already. We want to coordinate and extend service coverage by blending the three classroom support staffs, processes, and standards.

STATUS: Recommendations for ATS and CASE staff are being reviewed. Classroom computer upgrades are in progress through the workstation management recommendation. Oshkosh IT staff are assisting Fond du Lac and Fox Cities staff to install projectors and other audio/visual upgrades over the summer.

Telephones

Oshkosh is using four-digit dialing for on-campus calls. Fond du Lac and Fox Cities are using seven-digit dialing for on-campus calls. We do not expect to change anyone’s phone number.

STATUS: Recommendation being drafted to have Fond du Lac and Fox Cities phones added to Oshkosh’s call manager. Until that time service and support will continue to come from CITS/UW Shared Services.