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FAQs

TitanCard FAQs

Where do I get my TitanCard?

Visit Titan Central located on the first floor of Reeve Union. Please bring with you a valid form of ID such as a drivers license or passport.

Is there a fee to get my TitanCard?

There is a $20 fee to get a TitanCard. A TitanCard can also be replaced for no cost if there is change in name, university status or the card is defective (at discretion of TitanCental manager). If your TitanCard is replaced at no cost you will need to surrender your current card.

What should I do if I lose my TitanCard?

If you lose your TitanCard immediately suspend your card online or visit Titan Central. You are liable for all Titan Dollars spent until your TitanCard is suspended. Once suspended no one will be able to use your TitanCard. If you find your lost TitanCard you will need to reactivate the card in-person at Titan Central. Otherwise you may obtain a replacement TitanCard from Titan Central. There is a $20 fee for a replacement TitanCard.

What should I do if my TitanCard doesn't work?

Visit Titan Central located on the first floor of Reeve Union. Serious damage to your TitanCard may cause the magnetic stripe or embedded iClass antenna to malfunction. Exposing your TitanCard to high heat a washer or dryer, scratching the magnetic stripe, punching holes in your card or having bent it are things that may cause enough damage to your card for it to malfunction. If you bring your damaged TitanCard to Titan Central we can make a replacement. There is a $20 fee for a replacement TitanCard.

How do I care for my TitanCard?
  • Keep your ID in a protective card sleeve.
  • Avoid storing it next to a credit/debit card with a chip as this could deactivate your card
  • Don’t allow your ID’s magnetic stripe to be scratched by keys, change, or other objects.
  • Don’t punch holes in your card
  • Don’t apply stickers

If your TitanCard becomes damaged and unusable you are responsible for the replacement cost which is $20. Everything transfers to your new card including Titan Dollars.

Titan Dollars FAQs

How do I know how many Titan Dollars are left in my account?

There is a variety of options to find out how many Titan Dollars are left in your account.

Option 1: GET Funds

Option 2: Visit the My UWO Portal. On the left side of the page you will see a TitanCard module that shows your remaining meals and Titan Dollars.

Option 3: When you make a purchase with Titan Dollars your balance will show on the receipt.

Option 4: Visit Titan Central located on the first floor of Reeve Union.

Is there a way for me to view my transaction history?

Visit the GET Funds website and sign in with your NetID. If you click on view all transaction history under my recent transactions you will be able to see all purchases made with Titan Dollars this year.

Parents & Guardians: Please have your student visit the GET Funds website as above and click “email this history.” They will then need to enter the email address you would like the transaction history emailed to.

Do my Titan Dollars carry-over?

Titan Dollars carry-over from the fall to spring semester. You must use your Titan Dollars by the last Friday of spring interim. Any remaining Titan Dollars will be forfeited then. However you can transfer them to a UWO Gift Card that is good for five years after the date of purchase and can be used the same as Titan Dollars.

Can I charge Titan Dollars to my student account?

Yes. Students are allowed to charge up to $500 in Titan Dollars to their student account per semester. The $150 Titan Dollars deposited as part of the Student Convenience Program for those living in the dorms counts towards the $500 limit. Students who wish to charge Titan Dollars to their student account must have an account that is in good standing; meaning there are no financial holds on your account. If you do have a financial hold on your account please contact the Student Accounts office to resolve the hold.

Can I make a payment to my student account using Titan Dollars?

Yes, you can make small payments to your student account up to a total of $25.00 per semester.

Can I request an exemption from the Titan Dollars Convenience program?

We consider each request individually but some typical reasons why exemptions have been granted in the past have been:

  • If the student received a Titan Dollars Scholarship
  • Student has an unexpected medical condition that prohibits attendance at school for an extended period of time.

Also, it may be prudent to change meal plans, which will decrease the amount of Titan Dollars that are added to your TitanCard. Additional information is available on the University Dining website.

Requests for exemption from the Titan Dollars Convenience Program may be directed to the Associate Director for Business & Retail Services, (920) 424-2346.

How do I receive a refund of my Titan Dollars?

Cardholders who have left the University (withdrawal, transferred, graduation or ended employment) can apply for a Titan Dollars Refund. Remaining Titan Dollars will first be credited toward any outstanding student account balance, per the Titan Central Manager’s discretion.  Refunds will be processed and disbursed through the Student Accounts office. Balances less than $25.00 do not qualify for a refund. Refunds will be processed within 2 weeks of the close of a semester. Please download and complete the Refund Request Form.

Your TitanCard is property of UW Oshkosh, which reserves the right to revoke its use or any accounts at any time. A TitanCard may only be used by the person to whom it is registered and is non-transferable. If an unauthorized user presents a TitanCard to a cashier, the card will be confiscated. A TitanCard is valid as long as you are enrolled or employed at UW Oshkosh, exception applies to authorized guests. UW Oshkosh reserves the right to close any account that has been inactive for a period of 12 months.

Full Disclosure Statement
UW Oshkosh receives financial support of student programs and services from UW Credit Union. All provisions of the financial package are based on a flat guarantee. The University formed the partnership after a competitive selection process.

No credit card provisions or loans will be granted as part of the TitanCard program.

TitanCard Policies | Titan Dollars Policies