Frequently Asked Questions 

Electronic Bill Questions

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Why didn’t I receive a UWO bill in the mail?

Electronic billing is the official means of generating tuition bills to all University of Wisconsin Oshkosh students. Paper billing statements no longer exist for enrolled students. You will receive a notice in your University-assigned e-mail account when your UWO E-Bill is ready to be viewed on the Statement of Account found on TitanWeb. Your online statement will detail the amount due (tuition, fees, housing, and other campus charges) and the payment due date. 

Who should I call if I have a question on my E-Bill?

If you are questioning the amount or existence of a specific charge on your account, please contact the office related to the charge for which you have a question.

I just viewed my first E-bill for the new semester. Why is my financial aid not deducted from my balance?

The first E-Bill of each new semester will not reflect that semester’s financial aid. Financial aid cannot be applied to your account until the week before the new semester’s classes begin. You may want to view your account detail on Titan Web on the Friday before the new semester to verify whether your awarded financial aid has applied and to find your new balance due. Please note: Pell and AOG grants do not arrive until the 3rd week of classes.

Potential information requests include:

It is important to provide the requested documents in a timely manner. Once all of the requested information is returned to our office, the counselors will review the documents and follow up if any additional information is needed. Please be patient, as it takes time for our counselors to process the data. After the verification process is complete, the student will be awarded a financial aid package.

Where can I find my Account Detail on Titan Web?

You can access your student account at the following website: http://uwosh.edu/registrar/titanweb/. On the front page of your “Student Center,” under “Finances,” you can find your current balance, as well as a statement of your account.

How can my parents see my UWO bill?

In compliance with the Federal Family Education Rights and Privacy Act (FERPA) of 1974, the University is prohibited from providing certain information from your student records to a third party, such as information on class schedule, grades, student accounts, discipline records, official transcripts and other student record information.  You may, at your discretion, grant access to others to see student record information, including your UWO bill. In order to do this, please follow these instructions:

  • Log in to Titan Web
  • Scroll down to the “Personal Information” section and click on the link that says “Grant Access to Others”
  • Once you agree to the terms and conditions, you can create accounts for those whom you would like to grant access.

How can I give my parents access to talk with you about my UWO bill?

In compliance with the Federal Family Education Rights and Privacy Act (FERPA) of 1974, the University is prohibited from providing certain information from your student records to a third party, such as information on class schedule, grades, student accounts, discipline records, official transcripts and other student record information.  This restriction applies, but is not limited, to your parents, your spouse, or a sponsor. You may, at your discretion, grant the University permission to release information to a third party. In order to do this, please follow these instructions:

  • Log in to TitanWeb
  • Scroll down to the “Personal Information” section and click on the link that says “Grant Access to Others”
  • Once you agree to the terms and conditions, you can create accounts for those whom you would like to grant access.

Financial Aid Questions

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How do I sign up for direct deposit of my financial aid refunds?

You may sign up to have your financial aid refunds direct deposited to the U.S. financial institution of your choice. To sign up for direct deposit, please review and follow the instructions HERE.

How is the electronic disbursement of financial aid handled?

All approved financial aid is processed through the Financial Aid office. Electronic financial aid payments are processed twice weekly. Funds are applied to the Student Bill and any overpayment is refunded to the student. Student Bill balances must be paid in full before a refund can be issued. Refunds are either sent via direct deposit (highly recommended) or a paper check that is mailed to the home address on TitanWeb.

Why is direct deposit the highly recommended method for receiving financial aid refunds?

We encourage all students to sign up for direct deposit as it is a much more efficient process for refunding financial aid.  Direct deposit refunds are generally available in three to five business days versus up to 3 weeks for a paper checks.

How are paper loan checks and scholarships handled?

Scholarships and paper loan checks received by the Cashier’s Office that do not require the student’s endorsement will be applied directly to the student’s University account. Any excess funds after the student’s balance has been paid in full will be refunded at the request of the student. A refund request may be made by filling out a request form at the cashier’s window or by completing this form.

If the Cashier’s Office receives a paper loan check or scholarship check that requires the student’s endorsement before it can be processed, a notice is sent by e-mail instructing the student to report to the Cashier’s Office. Once the student visits the Cashier’s Office and endorses the check, the funds will be applied to the student’s University account. Any excess that remains after the student’s balance is paid in full will be refunded to the student.

A scholarship check was sent to my home. What should I do with it?

  • If the check is payable to UW Oshkosh and the student (jointly), the student needs to endorse the check before sending it in for processing.
  • If the check is payable to the student alone, the student should endorse the check and then write “Pay to the order of UWO” next to their endorsement before sending the check in for processing.
  • If the check is made out to UWO alone, it doesn’t require the student’s endorsement.
  • On the check, please write:
    • Student name
    • Student ID number
    • Semester the scholarship is intended for

Mail scholarship check to:

UWO Cashier’s Office
800 Algoma Blvd.
Dempsey 236
Oshkosh, WI 54901

Payment Questions

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I’d like to pay my university bill. What are my payment options?

Payments to your student account can be made:

  • Online by E-check: Enter your own checking or savings account and routing numbers on Titan Web under “Finances”, then “Pay Bill/Direct Deposit.” There is a $0.50 convenience fee for using this service.
  • Online by American Express, Mastercard, or Discover.
  • Credit card payments are not accepted in person or by telephone. Enter credit card information on Titan Web under “Finances”, then “Pay Bill/Direct Deposit.” A 2.85% convenience fee will be assessed on the payment amount for credit card services by the credit card company.
  • In person by check, cash, traveler’s check, or money order at:

UWO Cashier’s Office
Dempsey Hall 236, 2nd Floor
FALL/SPRING HOURS: 10:00am to 3:00pm, Monday through Friday
SUMMER HOURS: 10:00 am to 3:00 pm, Monday through Thursday, Closed on Friday

  • By mailing check or money order (DO NOT mail cash):

UWO Cashier’s Office
Dempsey 236
800 Algoma Blvd.
Oshkosh, WI 54901

Please write student ID number on the check/money order. All payments must be RECEIVED by the due date. Your cancelled check is your receipt. If a cash register receipt is needed, include a self-addressed stamped envelope with your payment.

When I click Pay Bill/Direct Deposit nothing happens

Please make sure your pop-up blocker is turned off and re-try.

I keep getting an error message when I am trying to make a payment

If you are getting an error message when you are trying to make a payment, first log out of your browser completely and restart your TitanWeb session. Your session will time out after several minutes of inactivity, so the more timely the entering of information, the more likely you are to make a successful payment.

How to Enable Cookies

Internet Explorer

  1. Access Internet Options either using Start →Control Panel →Network and Internet → Internet Options or by opening Internet Explorer, then selecting Tools →Internet Options.
  2. Select the Privacy Tab in Internet Options.
  3. Select the Advanced button on the Privacy Tab.
  4. Check the box to Override Automatic Cookie Handling. Click “Accept First Party Cookies” and check the “Always allow session cookies” box.
  5. Click Ok and Ok to save your changes.

Safari

  1. Open the Safari browser.
  2. Click on Edit, then Preferences.
  3. Click on the Security Icon.
  4. Select “Always” under Accept Cookies.

Google Chrome

  1. Open the Chrome browser and click on the Customize and control Google Chrome menu (wrench icon).
  2. Select the “Under the Hood” tab, then Content Settings under Privacy.
  3. Uncheck the box – Block all third-party cookies without exception.
  4. If you choose the option to “Ask me when a site tries to set data”, you will need to allow session cookies when prompted to allow cookies from secure.touchnet.com.
  5. Click Close and Close to save data.

What are the deadlines for paying my student account?

The due dates can be found on our website at: uwo.sh/payment-deadlines Generally, the first due date for fall and spring terms is at the end of the second week of classes. During the summer, payments are due the first day of the summer term.

Payments can be made in three installments during fall and spring terms, and two installments during summer term.

If the Cashier’s Office receives a paper loan check or scholarship check that requires the student’s endorsement before it can be processed, a notice is sent by e-mail instructing the student to report to the Cashier’s Office. Once the student visits the Cashier’s Office and endorses the check, the funds will be applied to the student’s University account. Any excess that remains after the student’s balance is paid in full will be refunded to the student.

What if I add or drop a course after the drop date?

Please be aware that there are two drop dates for courses: an academic drop date and a financial drop date. Academic drop dates determine when the last day is that you can add or drop a course without instructors’ signatures or late drop forms. These dates vary from financial drop dates.

You can find the academic drop dates at: http://www.uwosh.edu/registrar/registration_calendar/calendar.php.
Financial drop dates determine what portion of your tuition and fees you will be refunded based on when you drop your course. You can find the financial drop dates at: http://www.uwosh.edu/student_financial/student-accounts/payment-deadlines.

If you are trying to decide whether or not to drop a course and are unsure if you will be charged for a course, feel free to contact Student Accounts before you drop your course. Once a course is dropped during a late drop period, you will be charged in full for the course.

What if I want to withdraw from my classes?

If you have decided to not attend classes for the semester you must officially withdraw from school.  Review the Withdrawal Process that Student Affairs has outlined HERE and follow the instructions carefully.  If you do not follow the process, you may owe the full amount of your semester charges.

In those instances in which a student can document nonattendance at the institution after having enrolled in one or more courses, the student shall be assessed fees equal to 20% of the original fees due, reduced to resident rates, plus the late payment fee.

What is a payment plan and how does it work?

The Partial Payment Plan is a way to give students more time to pay their bill. All students are automatically enrolled in the payment plan, they may chose to use the installment options or pay in full by the first due date. The student can pay the eligible charges in three installments during fall and spring terms and two installments during summer term.

Will I need to sign up for the payment plan every semester?

Yes. Students will need to review and sign the financial agreement each term, which will allow students to use the payment plan option each term.

My financial aid will not be here by the due date; can I use the payment plan?

Yes, but you will be required to make the first 10% payment and when the aid arrives it will apply to the entire outstanding balance. Any excess aid would then be refunded to you.

 

If I pay the minimum amount due under the partial payment plan will I avoid the finance charges?

No. Making a partial payment or simply paying the minimum balance due will not keep you from having finance charges assessed. Any charges that were shown on your E-bill and remain unpaid after that bill’s due date will be assessed finance charges. In general, to avoid finance charges, you should always pay off your entire account balance by the due date listed on your E-bill.

How much are the finance charges?

A finance charge, at an annual percentage rate of 12% (1% monthly periodic rate) will be assessed on the account balance that is $10.00 or more. The balance subject to finance charges is computed by subtracting from the previous balance outstanding at the beginning of the billing cycle all payments or credits received from the billing date and adding any charges made during the billing period.

Under what circumstances are late fees or finance charges assessed to my account?

  • Students will be assessed a $25 for each due missed during each term. (Up to $75 during the fall and spring terms)
  • If students utilize the partial payment plan, you will be assessed a finance charge on any outstanding balance on your student account at the beginning of each month after the first due date.

Refund Questions

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How do I request a refund?

For credit balances resulting from financial aid overpayment, a refund will be automatically generated for you from your student account. However, for those credit balances that are created from any other overpayment, you will need to request a refund to be processed for you. You can request a refund by filling out this form.

How long will my refund take?

Your refund can take up to 3 weeks to process from the time the credit begins processing either from (1) financial aid disbursed on your account or (2) a request for refund for an over payment.

Why didn’t I receive a refund for the class I dropped?

There are a few reasons why you may not have automatically received a refund for a dropped course:

  1. If you dropped a course, but are still in the 12-18 credit “plateau,” you will not receive a refund for the course. The cost of tuition is the same for 12 credits as it is for 18 credits.
  2. If you originally paid for your class with your own funds or with a non-Federal financial aid source, you will have to request a refund from student accounts (see above on how to do this).
  3. You have an outstanding balance on your student account. Class refunds will first apply to outstanding charges and your student account must have a credit balance before a refund will be initiated.
  4. Not enough time has passed from the time you dropped your course to the time you expected your refund. Please allow up to 2 weeks for refunds to be deposited in your bank account.
  5. If you dropped a course outside of the any refund time frame.

Other Questions

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What are segregated fees?

Segregated university fees (SUF) are charges, in addition to instructional fees, assessed to all students for student services, activities, programs, and facilities that support the mission of the University of Wisconsin System institutions. If you are interested in seeing a breakdown of the activities and programs receiving segregated fees, refer to our “Segregated Fees” page.

I’m from Minnesota and was charged non-resident fees. Why?

It is the student’s responsibility to apply for reciprocity.  Reciprocity is not automatic.  The state of Minnesota grants reciprocity on the basis of the application provided by the student.  Students must apply online at www.getreadyforcollege.org . Those who do not apply, apply late and/or are not approved will be required to pay non-resident rates.

Perkins and Nursing Loan Questions

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Who do I call if I have a question regarding taking out a loan?

The UW Oshkosh Financial Aid office can answer questions regarding taking out a loan. You can reach them at (920) 424-3377 or at fao@uwosh.edu.

Who do I call if I have a question regarding the repayment or benefits of a Perkins or Nursing Student Loan?

The UW Oshkosh Perkins and Nursing Loan office can answer questions regarding the repayment or benefits of a Perkins or Nursing student loan. You can reach us at 920-424-1336 or at collection@uwosh.edu.

Who do I call if I have a question regarding the repayment or benefits of a Stafford or Direct Student Loan?

The UW Oshkosh Financial Aid office can answer questions regarding the repayment or benefits of a Stafford or Direct Loan. You can reach them at 920-424-3377 or at fao@uwosh.edu.

What is the mailing address for the Perkins and Nursing Student Loan Office?

UW Oshkosh Student Loans
Dempsey Hall Rm 236
800 Algoma Blvd.
Oshkosh, WI 54901

Who is ECSI (Electronic Computer Systems, Inc.)?

ECSI is the company that UW Oshkosh hires to bill for our Perkins and Nursing loans, as well as delinquent student accounts. They are not a collection agency; they are a billing service agency. You will get your monthly statements from ECSI and you will be sending your payments to them for processing.

When accessing ECSI online, how do I know my school code, my account number, and my PIN?

Your school code is R8 and your account number is your social security number. Your PIN will be listed on your monthly statement from ECSI.

What is the phone number and web address for ECSI?

The phone number is 1-888-549-3274 (toll free) and the web address is https://heartland.ecsi.net/.

Do you accept credit card payments for ECSI balances?

We do not accept credit card payments in our office or over the phone. However, you can make credit card payments by calling ECSI (see number above) or by accessing your ECSI account online (see info above).

Can I set up automatic withdrawal for my monthly student loan payments?

Automatic payments (ACH) can be set up by calling ECSI or by accessing your ECSI account online.

If I cannot make my monthly payments, who do I contact?

If you cannot make your monthly payments, call our office at (920) 424-1336.

Hours and Location

Cashier's Office Window Hours: Mon-Fri 10am-3pm
Student Accounts: Mon-Fri 7:45am-4:30pm

UW Oshkosh Student Financial Services
800 Algoma Blvd., Oshkosh, WI 54901


Student Accounts

Dempsey Hall, 236
sa@uwosh.edu
(920) 424-1332

 

Cashier's Office

Dempsey Hall, 2nd Floor
cashier@uwosh.edu
(920) 424-1338

 

Collection Office

Dempsey Hall, 2nd Floor
collection@uwosh.edu
(920) 424-1336