Technical Support - University of Wisconsin Oshkosh
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Technology Support

 Campus Support

On campus technical support is provided by Center for Academic Success and Engagement (CASE). The CASE Answer Desk is located at the library’s desk. Contact our CASE Associate at FOX-CASEAnswerDesk@uwc.edu or call the Answer Desk at (920) 832-2672 for campus IT support. Specific functions performed by the CASE Answer Desk are:

  • First line IT support in classrooms and office
  • Answer basic student questions regarding services
  • Printing support
  • Direct students to the library, IT and tutoring services
  • Student, faculty and staff UCards
  • For online software training services see LYNDA.com

Central IT Service Center

The Central IT Service Center provides support for Desire2Learn (D2L)PRISME-mail and other software for students.

Checking E-Mail

UW-Fox Valley provides every student and staff with an email account.  This is regarded as an official communication avenue for campus correspondence.  Faculty, staff and students are encouraged to check email accounts regularly for any important announcements and messages.

Students can open a browser on any computer, on or off campus, and enter the following address: Office 365. You can find a link on any one of our web pages. You will then be asked to sign in.  The password is the same as your password for the Campus Network.

Troubleshooting Resources

FAQs and Knowledgebase Resources
A variety of documentation is available through UW Colleges Knowledgebase to help you navigate technology issues during your time on campus.  Here are a few common items that you might need assistance with:

University Computer Use Policies

All university employees are responsible for complying with institutional policies governing their actions. As defined by the UW System, the Chief Information Officer is responsible for maintaining and enforcing information and technology policies. The following policies apply to all university employees and to all information regardless of medium (e.g. electronic or paper-based). For assistance or more information, please contact the Office of the CIO at (920) 424-4480. For further details, please see Information Technology Policies.

 

Wireless Network

WIFI Name User Sign in with
UWC-BYOD Faculty/Staff Staff username and password
UWC-Students Students Student username and password
UWC-Guest Guests Once connected, check “agree” box and click Submit

Please note:

  • Wireless coverage and locations:  Wireless access should be available throughout most of the campus.
  • If you have any problems connecting, please visit CASE in the library or call (920) 832-2672.

Contact Us

University of Wisconsin–Fox Valley
1478 Midway Road
Menasha, WI 54952
  (920) 832-2600