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Citation-Related Training Topics

The Wisconsin Department of Health Services, Division of Quality Assurance (DQA) is responsible for protecting and promoting the health, safety, and welfare of residents living and receiving care in the health and residential care facilities regulated by the Division. DQA’s oversight includes unannounced monitoring and compliance surveys for certain facility types. As part of the survey process, a regulated provider may receive a Statement of Deficiency for a variety of citations and may require staff training as part of the Plan of Correction.

The Caregiver Project provides a variety of classroom-style (topical) trainings, video-based (experiential) trainings and on-demand courses that can assist you in addressing your staff training needs related to citations in the following areas:

Regulation / Citation / Area of Concern	Training Appropriate for All Staff (unless otherwise indicated)
Care and Services	Compassionate Care and Communication Techniques Increase feelings of emotional safety among people living with dementia and learn to apply communication techniques for more successful interactions.Facilitator Guide Participant Guide PPT Compassion Fatigue in Caregiving Recognize the symptoms of compassion fatigue and develop strategies for reducing stress.Facilitator Guide Participant Guide PPT Managing Crisis Situations in Dementia Care Learn to identify behaviors that may lead to crisis situations and create responses based on needs of the resident.Facilitator Guide Participant Guide PPT Responding to Challenging Situations Recognize common challenging behaviors and learn techniques to provide person-centered responses to meet the unique needs of people living with dementia.Facilitator Guide Participant Guide PPT Handout
Care Plan Review of ISP Service Plan	Managing Crisis Situations in Dementia Care Learn to identify behaviors that may lead to crisis situations and create responses based on needs of the resident.Facilitator Guide Participant Guide PPT Responding to Challenging Situations Recognize common challenging behaviors and learn techniques to provide person-centered responses to meet the unique needs of people living with dementia.Facilitator Guide Participant Guide PPT Handout
Emergency Planning Evacuation Drills Fire Safety	Fire Safety and Emergency Procedures This one-hour module reviews fire extinguisher use and emergency procedures. It is an appropriate continuing education topic for most DQA-regulated providers.Facilitator Guide Participant Guide PPT
Communicable Disease Infection Control Standard Precautions	Standard Precautions This one-hour module focuses on hand hygiene and is a required or suggested continuing education topic for most DQA-regulated facilities.Facilitator Guide Participant Guide PPT
Medication Administration	Addressing Substance Use Disorder and Medication Diversion Increase awareness of substance use disorder and learn best practices for preventing medication diversion. Facilitator Guide Participant Guide PPT Handout Honoring Resident Rights This one-hour continuing education module applies to resident rights across a wide variety of providers.Facilitator Guide Participant Guide PPT Handout
Misconduct (Abuse, Neglect, Misappropriation) · Preventing · Investigating · Reporting	Caregivers are Key to Preventing Misconduct Recognize how knowledge, empathy, and awareness are key to preventing misconduct by recognizing the red flags and protecting clients from harm. Facilitator Guide Participant Guide PPT Handout Compassion Fatigue in Caregiving Recognize the symptoms of compassion fatigue and develop strategies for reducing stress.Facilitator Guide Participant Guide PPT Honoring Resident Rights This one-hour continuing education module applies to resident rights across a wide variety of providers.Facilitator Guide Participant Guide PPT Handout Professional Boundaries for Caregivers Observing professional boundaries ensure that caregivers stay in the zone of helpfulness, neither over- or under-involved with those in their care.Facilitator Guide Participant Guide PPT Video Based Misconduct Prevention Series This video series includes six scenarios of abuse, neglect or misappropriation of property. Each scenario has its own Training Guide, which provides all the materials you need to get started. This training may be used for new employees, to fulfill on-going training needs, or to address a specific incident. In addition, the training can be used to train one caregiver, a group of caregivers, as a stand-alone training, or as one piece of a larger training. Individual trainings take approximately 45 minutes to complete, including a 10-minute follow-up session with the supervisor. Group trainings take approximately 60 minutes to complete. The Training Guides provide step by step instructions and copies of all the handouts you will need for each scenario. Paula PlummerPaula Plummer Video Training Guide Pamela PinkstonPamela Pinkston Video Training Guide Bo ButterfieldBo Butterfield Video Training Guide Barbara BlueBarbara Blue Video Training Guide Rosa RosarioRosa Rosario Video Training Guide Edgar EvergreenEdgar Evergreen Video Training Guide Increasing Safety by Preventing Violence For managers, supervisors, HR professionals: 5 Steps to Caregiver Background Checks Investigating & Reporting Allegations of Misconduct
Resident, Patient, Tenant Rights Resident Behavior	Honoring Resident Rights This one-hour continuing education module applies to resident rights across a wide variety of providers.Facilitator Guide Participant Guide PPT Handout Caregivers are Key to Preventing Misconduct Recognize how knowledge, empathy, and awareness are key to preventing misconduct by recognizing the red flags and protecting clients from harm. Facilitator Guide Participant Guide PPT Handout Compassion Fatigue in Caregiving Recognize the symptoms of compassion fatigue and develop strategies for reducing stress.Facilitator Guide Participant Guide PPT Compassionate Care and Communication Techniques Increase feelings of emotional safety among people living with dementia and learn to apply communication techniques for more successful interactions.Facilitator Guide Participant Guide PPT Dementia and Alzheimer’s Disease: The Basics Learn the basics about dementia and Alzheimer’s disease and how to apply this knowledge to residents’ care.Facilitator Guide Participant Guide PPT Managing Crisis Situations in Dementia Care Learn to identify behaviors that may lead to crisis situations and create responses based on needs of the resident.Facilitator Guide Participant Guide PPT Professional Boundaries for Caregivers Observing professional boundaries ensure that caregivers stay in the zone of helpfulness, neither over- or under-involved with those in their care.Facilitator Guide Participant Guide PPT Responding to Challenging Situations Recognize common challenging behaviors and learn techniques to provide person-centered responses to meet the unique needs of people living with dementia.Facilitator Guide Participant Guide PPT Handout
Staff Training	Any of the TtT materials found at https://uwosh.edu/ccdet/caregiver-resources/ can be used to address additional staff training needs.

Regulation / Citation / Area of Concern

Training Appropriate for All Staff

(unless otherwise indicated)

Care and Services

Compassionate Care and Communication Techniques

Increase feelings of emotional safety among people living with dementia and learn to apply communication techniques for more successful interactions.Facilitator Guide Participant Guide PPT

Compassion Fatigue in Caregiving

Recognize the symptoms of compassion fatigue and develop strategies for reducing stress.Facilitator Guide Participant Guide PPT

Managing Crisis Situations in Dementia Care

Learn to identify behaviors that may lead to crisis situations and create responses based on needs of the resident.Facilitator Guide Participant Guide PPT

Responding to Challenging Situations

Recognize common challenging behaviors and learn techniques to provide person-centered responses to meet the unique needs of people living with dementia.Facilitator Guide Participant Guide PPT Handout

Care Plan

Review of ISP

Service Plan

Managing Crisis Situations in Dementia Care

Learn to identify behaviors that may lead to crisis situations and create responses based on needs of the resident.Facilitator Guide Participant Guide PPT

Responding to Challenging Situations

Emergency Planning

Evacuation Drills

Fire Safety

Fire Safety and Emergency Procedures

This one-hour module reviews fire extinguisher use and emergency procedures. It is an appropriate continuing education topic for most DQA-regulated providers.Facilitator Guide Participant Guide PPT

Communicable Disease

Infection Control

Standard Precautions

Standard Precautions

This one-hour module focuses on hand hygiene and is a required or suggested continuing education topic for most DQA-regulated facilities.Facilitator Guide Participant Guide PPT

Medication Administration

Addressing Substance Use Disorder and Medication Diversion

Increase awareness of substance use disorder and learn best practices for preventing medication diversion. Facilitator Guide Participant Guide PPT Handout

Honoring Resident Rights

This one-hour continuing education module applies to resident rights across a wide variety of providers.Facilitator Guide Participant Guide PPT Handout

Misconduct (Abuse, Neglect, Misappropriation)

· Preventing

· Investigating

· Reporting

Caregivers are Key to Preventing Misconduct

Recognize how knowledge, empathy, and awareness are key to preventing misconduct by recognizing the red flags and protecting clients from harm. Facilitator Guide Participant Guide PPT Handout

Compassion Fatigue in Caregiving

Recognize the symptoms of compassion fatigue and develop strategies for reducing stress.Facilitator Guide Participant Guide PPT

Honoring Resident Rights

This one-hour continuing education module applies to resident rights across a wide variety of providers.Facilitator Guide Participant Guide PPT Handout

Professional Boundaries for Caregivers

Observing professional boundaries ensure that caregivers stay in the zone of helpfulness, neither over- or under-involved with those in their care.Facilitator Guide Participant Guide PPT

Video Based Misconduct Prevention Series

This video series includes six scenarios of abuse, neglect or misappropriation of property. Each scenario has its own Training Guide, which provides all the materials you need to get started. This training may be used for new employees, to fulfill on-going training needs, or to address a specific incident. In addition, the training can be used to train one caregiver, a group of caregivers, as a stand-alone training, or as one piece of a larger training.

Individual trainings take approximately 45 minutes to complete, including a 10-minute follow-up session with the supervisor. Group trainings take approximately 60 minutes to complete. The Training Guides provide step by step instructions and copies of all the handouts you will need for each scenario.

Paula PlummerPaula Plummer Video Training Guide

Pamela PinkstonPamela Pinkston Video Training Guide

Bo ButterfieldBo Butterfield Video Training Guide

Barbara BlueBarbara Blue Video Training Guide

Rosa RosarioRosa Rosario Video Training Guide

Edgar EvergreenEdgar Evergreen Video Training Guide

Increasing Safety by Preventing Violence

For managers, supervisors, HR professionals:

5 Steps to Caregiver Background Checks

Investigating & Reporting Allegations of Misconduct

Resident, Patient, Tenant Rights

Resident Behavior

Honoring Resident Rights

This one-hour continuing education module applies to resident rights across a wide variety of providers.Facilitator Guide Participant Guide PPT Handout

Caregivers are Key to Preventing Misconduct

Recognize how knowledge, empathy, and awareness are key to preventing misconduct by recognizing the red flags and protecting clients from harm. Facilitator Guide Participant Guide PPT Handout

Compassion Fatigue in Caregiving

Recognize the symptoms of compassion fatigue and develop strategies for reducing stress.Facilitator Guide Participant Guide PPT

Compassionate Care and Communication Techniques

Increase feelings of emotional safety among people living with dementia and learn to apply communication techniques for more successful interactions.Facilitator Guide Participant Guide PPT

Dementia and Alzheimer’s Disease: The Basics

Learn the basics about dementia and Alzheimer’s disease and how to apply this knowledge to residents’ care.Facilitator Guide Participant Guide PPT

Managing Crisis Situations in Dementia Care

Learn to identify behaviors that may lead to crisis situations and create responses based on needs of the resident.Facilitator Guide Participant Guide PPT

Professional Boundaries for Caregivers

Observing professional boundaries ensure that caregivers stay in the zone of helpfulness, neither over- or under-involved with those in their care.Facilitator Guide Participant Guide PPT

Responding to Challenging Situations

Staff Training

Any of the TtT materials found at https://uwosh.edu/ccdet/caregiver-resources/ can be used to address additional staff training needs.

If you have other training needs, please contact us at ccdet@uwosh.edu. We look forward to working with you to train your staff!