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Citation-Related Training Topics
The Wisconsin Department of Health Services, Division of Quality Assurance (DQA) is responsible for protecting and promoting the health, safety, and welfare of residents living and receiving care in the health and residential care facilities regulated by the Division. DQA’s oversight includes unannounced monitoring and compliance surveys for certain facility types. As part of the survey process, a regulated provider may receive a Statement of Deficiency for a variety of citations and may require staff training as part of the Plan of Correction.
The Caregiver Project provides a variety of classroom-style (topical) trainings, video-based (experiential) trainings and on-demand courses that can assist you in addressing your staff training needs related to citations in the following areas:
| Regulation / Citation / Area of Concern |
Training Appropriate for All Staff (unless otherwise indicated) |
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Care and Services
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Compassionate Care and Communication TechniquesIncrease feelings of emotional safety among people living with dementia and learn to apply communication techniques for more successful interactions.
Compassion Fatigue in CaregivingRecognize the symptoms of compassion fatigue and develop strategies for reducing stress.
Managing Crisis Situations in Dementia CareLearn to identify behaviors that may lead to crisis situations and create responses based on needs of the resident.
Person Centered Approaches to Dementia BehaviorsRecognize common challenging behaviors and learn techniques to provide person-centered responses to meet the unique needs of people living with dementia.
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Care Plan Review of ISP Service Plan
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Managing Crisis Situations in Dementia CareLearn to identify behaviors that may lead to crisis situations and create responses based on needs of the resident.
Person-Centered Approaches to Dementia BehaviorsRecognize common challenging behaviors and learn techniques to provide person-centered responses to meet the unique needs of people living with dementia.
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Emergency Planning Evacuation Drills Fire Safety
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Fire Safety and Emergency ProceduresThis one-hour module reviews fire extinguisher use and emergency procedures. It is an appropriate continuing education topic for most DQA-regulated providers.
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Communicable Disease Infection Control Standard Precautions
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Medication Administration
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Addressing Substance Use Disorder and Medication DiversionIncrease awareness of substance use disorder and learn best practices for preventing medication diversion. Facilitator Guide Participant Guide PPT Handout
Honoring Resident and Client RightsThis one-hour continuing education module applies to resident rights across a wide variety of providers.Facilitator Guide Participant Guide PPT Handout
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Misconduct (Abuse, Neglect, Misappropriation) · Preventing · Investigating · Reporting
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Caregivers are Key to Preventing MisconductRecognize how knowledge, empathy, and awareness are key to preventing misconduct by recognizing the red flags and protecting clients from harm. Facilitator Guide Participant Guide PPT Handout
Compassion Fatigue in CaregivingRecognize the symptoms of compassion fatigue and develop strategies for reducing stress.Facilitator Guide Participant Guide PPT
Honoring Resident and Client RightsThis one-hour continuing education module applies to resident rights across a wide variety of providers.
Professional Boundaries for CaregiversObserving professional boundaries ensure that caregivers stay in the zone of helpfulness, neither over- or under-involved with those in their care.
Video Based Misconduct Prevention SeriesThis video series includes six scenarios of abuse, neglect or misappropriation of property. Each scenario has its own Training Guide, which provides all the materials you need to get started. This training may be used for new employees, to fulfill on-going training needs, or to address a specific incident. In addition, the training can be used to train one caregiver, a group of caregivers, as a stand-alone training, or as one piece of a larger training. Individual trainings take approximately 45 minutes to complete, including a 10-minute follow-up session with the supervisor. Group trainings take approximately 60 minutes to complete. The Training Guides provide step by step instructions and copies of all the handouts you will need for each scenario. Paula PlummerPaula Plummer Video Training Guide
Pamela PinkstonPamela Pinkston Video Training Guide
Bo ButterfieldBo Butterfield Video Training Guide
Barbara BlueBarbara Blue Video Training Guide
Rosa RosarioRosa Rosario Video Training Guide
Edgar EvergreenEdgar Evergreen Video Training Guide Increasing Safety by Preventing Violence For managers, supervisors, HR professionals: 5 Steps to Caregiver Background Checks Investigating & Reporting Allegations of Misconduct
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Resident, Patient, Tenant Rights Resident Behavior
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Honoring Resident and Client RightsThis one-hour continuing education module applies to resident rights across a wide variety of providers.Facilitator Guide Participant Guide PPT Handout
Caregivers are Key to Preventing MisconductRecognize how knowledge, empathy, and awareness are key to preventing misconduct by recognizing the red flags and protecting clients from harm. Facilitator Guide Participant Guide PPT Handout
Compassion Fatigue in CaregivingRecognize the symptoms of compassion fatigue and develop strategies for reducing stress.Facilitator Guide Participant Guide PPT
Compassionate Care and Communication TechniquesIncrease feelings of emotional safety among people living with dementia and learn to apply communication techniques for more successful interactions.Facilitator Guide Participant Guide PPT
Dementia and Alzheimer’s Disease: The BasicsLearn the basics about dementia and Alzheimer’s disease and how to apply this knowledge to residents’ care.Facilitator Guide Participant Guide PPT
Managing Crisis Situations in Dementia CareLearn to identify behaviors that may lead to crisis situations and create responses based on needs of the resident.Facilitator Guide Participant Guide PPT
Professional Boundaries for CaregiversObserving professional boundaries ensure that caregivers stay in the zone of helpfulness, neither over- or under-involved with those in their care.Facilitator Guide Participant Guide PPT
Person-Centered Approaches to Dementia BehaviorsRecognize common challenging behaviors and learn techniques to provide person-centered responses to meet the unique needs of people living with dementia.Facilitator Guide Participant Guide PPT Handout
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| Staff Training |
Any of the TtT materials found at https://uwosh.edu/ccdet/caregiver-resources/ can be used to address additional staff training needs.
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If you have other training needs, please contact us at ccdet@uwosh.edu. We look forward to working with you to train your staff!